If you’re like me, your eyes begin to glass over and you immediately become suspicious when someone passes any type of contract across the desk and in your direction. We are all leery (for good reason) of committing to almost any type of relationship for an extended period of time. We immediately think that something is going to happen and we are going to need to get out. The ability to leave a contract is an important issue, and something we all worry about. But sometimes you just have to sign on the dotted line.
The question really is, when is the time right and how can you be sure you are protected?
In our business, we use a service agreement (notice I didn’t say “contract”) as an outline of how we intend to do business. It is more of a way to define responsibilities: duties we are responsible for as the service provider and responsibilities the client has. All of these are clearly listed in one area so everyone is on the same page.
You may or may not have an agreement or contract with your current IT folks, but here are a few reasons why you may want one:
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