More than a year after Hurricane Sandy buffeted the East Coast, taking down phone lines across the Northeast and causing billions of dollars in damage and lost business, business continuity is certainly top of mind for companies. Unforeseen disasters can take telephone systems offline for hours or days, disrupting a business’ ability to communicate with customers, vendors and employees. And with the cost of downtime estimated at $42,000 per hour for small and mid-sized businesses, hours of downtime can quickly add up to a hefty price tag.
Businesses can’t afford to wait until a disaster strikes to deal with phone system vulnerabilities. According to the Customer Experience Impact Report from RightNow Technologies, 50 percent of customers give businesses one week to respond to a query before they take business elsewhere. An unforeseen event, like Hurricane Sandy, can take down on-premise phone systems for much longer, resulting in high costs and the potential for losing customers far into the future.
To mitigate the dangerous cost of downtime, many businesses are upgrading to cloud-based Unified Communications (UC) systems such as Star2Star Communications. The cloud protects a business’ voice during any disaster – from natural disasters to human errors – giving companies the reliability, resiliency and redundancy they need.
With Star2Star’s UC phone system you never have to worry about downtime. From a 99.999 percent reliability guarantee to disaster recovery services, your emergency plan is always in place. If you experience an outage at your business, Star2Star’s innovative disaster recovery system - StarRecovery – will immediately detect the problem and:
City Club, Event Center On The Market For $7.5 Million
Emma Dill
-
Apr 16, 2024
|
|
Wilmington Tech Company Tapped For Federal Forestry Contract
Audrey Elsberry
-
Apr 15, 2024
|
|
Commercial Real Estate Firm Promotes Adams, Mitchell To Vice President Roles
Staff Reports
-
Apr 16, 2024
|
|
New Hanover Industrial Park To Get $3.3M In Incentives For Expansion, New Jobs
Emma Dill
-
Apr 15, 2024
|
|
Gravette Named Executive Director Of Nir Family YMCA
Staff Reports
-
Apr 16, 2024
|
CFCC recently announced its emergency medical services program has achieved accreditation from the Commission on Accreditation of Allied Hea...
The impact of PFAS on the environment and people exposed to it is still being studied. However, multiple public entities in the region have...
Included in this year's Business Journal Law Issue are those locally who made Thomson Reuters' Super Lawyers and Super Lawyers-Rising Stars...
The 2024 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.