More than a year after Hurricane Sandy buffeted the East Coast, taking down phone lines across the Northeast and causing billions of dollars in damage and lost business, business continuity is certainly top of mind for companies. Unforeseen disasters can take telephone systems offline for hours or days, disrupting a business’ ability to communicate with customers, vendors and employees. And with the cost of downtime estimated at $42,000 per hour for small and mid-sized businesses, hours of downtime can quickly add up to a hefty price tag.
Businesses can’t afford to wait until a disaster strikes to deal with phone system vulnerabilities. According to the Customer Experience Impact Report from RightNow Technologies, 50 percent of customers give businesses one week to respond to a query before they take business elsewhere. An unforeseen event, like Hurricane Sandy, can take down on-premise phone systems for much longer, resulting in high costs and the potential for losing customers far into the future.
To mitigate the dangerous cost of downtime, many businesses are upgrading to cloud-based Unified Communications (UC) systems such as Star2Star Communications. The cloud protects a business’ voice during any disaster – from natural disasters to human errors – giving companies the reliability, resiliency and redundancy they need.
With Star2Star’s UC phone system you never have to worry about downtime. From a 99.999 percent reliability guarantee to disaster recovery services, your emergency plan is always in place. If you experience an outage at your business, Star2Star’s innovative disaster recovery system - StarRecovery – will immediately detect the problem and:
Affordable Housing Investors Buy Lakeside Villas In $29M Deal
Staff Reports
-
Jan 26, 2023
|
|
Work Continues On Covey, Envisioned As Midtown’s Neighborhood Nest
Miriah Hamrick
-
Jan 25, 2023
|
|
The Half Takes A Bite Out Of New Markets With Second Location
Miriah Hamrick
-
Jan 25, 2023
|
|
City To Begin Due Diligence On Potential Thermo Fisher Building Purchase
Johanna F. Still
-
Jan 25, 2023
|
|
Novant NHRMC Unveils Its Neurosciences Institute
Staff Reports
-
Jan 25, 2023
|
Boombalatti’s Homemade Ice Cream became a local favorite when it first opened in The Forum on Military Cutoff Road in 1999. When Wes and Kri...
Many industries have started to recover from the roiling effect the pandemic had on the labor market, but nearly three years after the first...
With more than 15 years of experience in the wood chip industry, Taner Basaga has maintained key relationships with loggers in the region. “...
The 2023 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.