Nowadays, it’s common to find both small business and large corporations taking advantage of the reduced cost and wide array of unified communications features when they open a satellite office. 

The good news is that if you’re ready to turn one of your departments into a satellite office, now is the perfect time. The bad news is if you fail to plan, you plan to fail. Before transitioning to a satellite office, it's important to determine the level of communication, supervision and reporting your company needs. 

When considering a satellite office, your strategy should include a unified communications system that will provide the same level of communications you have at your existing site.  This means there should be no reduction in the quality of customer service. Additionally, systems and corrective procedures should be in place to handle multiple locations and challenges. 

Our remarkable score of 92 percent on a recent customer satisfaction survey conducted by Dun & Bradstreet demonstrates Star2Star’s commitment to making it easier for businesses to communicate. We do so with the following satellite features:

• Flexible unified communications systems that are ready to handle multiple locations and multiple challenges. 
• Multi-location businesses that work as one: satellite offices, work-at-home employees and traveling sales staff are all part of the same phone system. 
• Find Me/Follow Me call forwarding that makes even highly mobile employees eminently reachable. Employees can change their own call routing as their needs change.
• Flexible, on-the-fly conference calling that lets workers attend meetings without leaving their desks. Mobile and work-at-home users can join in, too.
• Custom call handling: our web-based configuration manager makes it easy to create automated attendants and call distribution groups that guide callers to the proper person without an attendant or operator.