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Global Outage Impacts Wilmington Airport, Governments

By Emma Dill, posted Jul 19, 2024
Some area businesses and entities are feeling the effects of Friday’s global technology outage.

The outage, which CNN reports appears to stem from a software update from Texas-based cybersecurity firm CrowdStrike, has grounded flights nationwide and left some websites inaccessible.

On Friday morning, the Federal Aviation Administration grounded flights with some airlines resuming service early Friday afternoon. In all, more than 2,000 flights into or out of the U.S. were canceled Friday and nearly 6,000 flights were delayed, according to FlightAware, a flight-tracking website. 

At Wilmington International Airport, officials encouraged travelers on its social media pages to check directly with their airline for the most up-to-date flight status before heading to the airport. An airport representative said that the airport itself is open and operational.

The state's ports were experiencing “system issues” Friday morning because of the outage, according to N.C. Ports officials.

As of 1 p.m., the ports' systems were back online and gates were fully operational, a spokesperson said, adding that they planned to leave the Wilmington port's south gate open an hour later on Friday to help customers who were impacted earlier in the day.

The city of Wilmington’s website is among those affected by the outage, city spokesperson Lauren Edwards confirmed on Friday. 

“Our IT team is working on resolving the issues,” she wrote in an email.

According to Josh Smith, New Hanover County’s chief communications officer, the county’s operations are “mostly unaffected” by the outage.

“While our overall systems remain operational, 911 telecommunicators are currently using radio communication with EMS due to Novant’s access issues with the CAD system,” Smith wrote in an email. “The COAST permits and inspections system was temporarily affected and is starting to come back online with limited functionality. All other public services continue as normal.” 

"While select facilities in Novant Health's Coastal Region have been impacted by the worldwide CrowdStrike software disruption, we are able to utilize alternative workstations and procedures to maintain safe, high-quality care," a Novant Health spokesperson said in a statement late Friday afternoon. "A solution has been identified for the affected computers and our teams are actively engaged in the resolution of this issue. This disruption has also impacted some of our vendors, so we are closely monitoring operations as our external partners work on addressing these challenges in real-time. All of our facilities remain operational and open to care for our patients and communities."

CrowdStrike CEO George Kurtz posted on X (formerly Twitter) that the disruption was not a security incident. 

"We are working with all impacted customers to ensure that systems are back up and they can deliver the services their customers are counting on. As noted earlier, the issue has been identified and a fix has been deployed," he wrote, adding that the company would be posting updates about the situation on its website.

-Editor Vicky Janowski contributed to this story.
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