By Suzanne Black, AARP North Carolina
 
One of the hardest things to understand about scams can be how victims become victims. When you hear about a scam secondhand, the red flags can seem obvious. What isn’t obvious in the retelling of the story is the intense emotional state scammers create. Today’s fraudsters are trained in psychological manipulation. They know how to get their targets out of their logical thinking and into an emotional state where logic goes out the window.
 
Scammers will keep their victims in the either as long as they can; many will never see the signs until it is too late. Understanding these tactics can help you avoid scammers and help friends and loved ones who might be in this situation.
 
Equally important to knowing the thinking of scammers, is being aware of the latest ploys criminals are using to steal your money and identity. In the midst of the pandemic, here is what is being reported lately:
 
 
UNEMPLOYMENT SCAM
 
According to the Federal Trade Commission, scammers have filed fraudulent unemployment claims using stolen identities of many US workers. This scheme is costing states millions of dollars.
 
If you receive a letter from your state unemployment agency stating you have been approved for benefits, alert your employer. Then report it to your state unemployment agency, note when you reported it and write down the case number for your records. Then visit www.identitytheft.gov to get information on next steps. You should request a copy of your credit report from each of the three credit bureaus at www.annualcreditreport.com. All agencies are offering free weekly reports online through April 2021. Finally, consider placing a fraud alert with the credit bureaus (contact one and the others will comply). This move will require a lender to notify you if someone is trying to take out a loan or open a credit card using your identity.
 
CONTACT TRACING SCAMS
 
Contact tracing is an important part of efforts to slow the spread of the coronavirus. Approaches to contact tracing will vary by state; but know in all states, legitimate tracers will never ask for money, bank account information, Social Security Numbers, credit card numbers, or medical insurance information. You may receive a text from a contact tracer to inform you they will be in contact by phone. If a text like this tells you to click a link, it’s a scam. Clicking will download software on your device to access personal and financial information. When in doubt, don’t act before contacting your state health department to find out what process they are using.
 
TECH SUPPORT
 
It’s back to school season in the time of coronavirus, and for many families it means more working from home and attending school from home. Scammers will take advantage of this to scare people into thinking their device has been attacked by malicious software – a nightmare for workers and students alike.
 
The “tech support” scam typically involves a phone call with someone claiming to be with Microsoft, Dell, or another well-known tech company, claiming they have identified a virus on your computer. Or, you will see a pop up message on your computer with a phone number to call right away to deal with a virus. In both scenarios, the scammer’s goal is to get you to allow them to access your computer remotely in an effort to steal financial and personal information. If tech support calls, it’s a scam. If you get the popup and your computer freezes, simply shut down and restart your computer and it should go away.
 
Be a fraud fighter! If you can spot a scam, you can stop a scam.

Visit the AARP Fraud Watch Network at www.aarp.org/fraudwatchnetwork or call the AARP Fraud Watch Network Helpline at 1-877-908-3360 to report a scam or get help if you’ve fallen victim.
 

Suzanne LaFollette-Black has been a gerontologist for the past 35+ years. She is the AARP NC Associate State Director of Advocacy and Community Outreach. Suzanne’s career has been in the aging network as a non-profit nursing home administrator, Area Agency on Aging Director, Executive Director of Moore County Department of Aging. Suzanne is originally from Window Rock, Arizona (Navajo Indian reservation). Suzanne has a BS in Sociology and minor in Zoology/ Music from NAU and graduate studies at USC Ethel Andrus Percy Gerontology program and MASA from University of North Texas, Denton, Texas. She served as the NCAOA (NC Association on Aging, Inc.) President from 2018-2020; Rotary; NCIOM Deaf and Hearing committee; Governor’s Highway Safety Executive Committee; and other community organizations.