Working with an IT Managed Services Provider (MSP) is like any other relationship – you have to figure out what works best for the two of you.
The more information about your business objectives and vision you can give to your MSP, the more they can understand the intricacies of your business requirements. Working as a team with the same goals and objectives will balance the focus and produce a collaborative atmosphere.
As your business develops and grows, your technology needs often become more complex. Aligning with a trusted MSP can provide another level of support when you decide to incorporate new technologies and work toward greater efficiency in your business practices. Given that most MSPs have experience with many different types of technologies, and work with different companies, people and processes to implement them, they become a valuable resource for new ideas in many areas.
For companies with leaders that are seasoned and comfortable with trying new things in their everyday processes, an MSP can be a partner and sounding board for practical implementation. For those wary of changing the way they do business but want to know more about using technology to become more efficient, an MSP can offer different options and strategies to make the transition less painful… and even enjoyable!
It is important to remember that an MSP can help in many functional areas that are often intertwined: infrastructure, security, data services, mobility, integration with old and new processes, and much more.
When you collaborate with an MSP, keep in mind the following three areas of concern that can cause projects to go off the rails if misunderstood.
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