Amid inflation and a labor market squeeze driving private and public employers to rev up their pay, Verizon announced it is increasing its minimum wage and offering sign-on bonuses for customer service employees.
Prospective customer service employees in the Wilmington area are eligible to receive a $2,500 sign-on bonus for new retail specialists and $3,500 for assistant managers at “some” stores, according to a company spokesperson. Companywide, the hourly minimum wage is now $20 for customer service roles, Verizon announced Monday.
Retail and inside sales employees could make $20 an hour when targeted commissions are met. Bilingual employees and assistant managers who work holidays and Sundays will now be eligible for premium pay differentials, per a company press release.
“These changes are the direct result of employee feedback and will help us remain an attractive employer in this competitive environment,” said Krista Bourne, chief operating officer for Verizon Consumer Group.
Verizon divested its Wilmington call center in a $16.5-million deal earlier this year. The company opened the center in 2004 and closed it amid a companywide move to shutter call centers during the pandemic, shifting this workforce to permanent remote work.
YMCA Eyes Growth With Plans For New, Expanded Facilities
Emma Dill
-
Apr 23, 2024
|
|
Burns, Redenbaugh Promoted At Coastal Horizons
Staff Reports
-
Apr 23, 2024
|
|
Cold Storage Developer Sets Near-port Facility Completion Date
Audrey Elsberry
-
Apr 24, 2024
|
|
Wilmington Financial Firm Transitions To Wells Fargo's Independent Brokerage Arm
Audrey Elsberry
-
Apr 24, 2024
|
|
Krug Joins Infinity Acupuncture
Staff Reports
-
Apr 23, 2024
|
“Our little town, especially the mainland area, is growing by leaps and bounds. So having somewhere else besides the beach for kids to go an...
W.R. Rayson is a family-owned manufacturer and converter of disposable paper products used in the dental, medical laboratory and beauty indu...
Lydia Thomas, program manager for the Center for Innovation and Entrepreneurship at UNCW, shares her top info and tech picks....
The 2024 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.