Whether you’re sitting in a restaurant enjoying dinner with family or traveling to work by public transportation, you’ll see everyone holding some sort of mobile device. For businesses with multiple locations and on-the-go employees, it’s only natural to take advantage of this “new reality” and allow everyone access to the company’s unified communication system.
 
From chat to mobile and voice conferencing, providing employees access to unified communications tools results in increased employee productivity and greater efficiency and collaboration. Even better, a unified communication system can be used to collaborate from anywhere.
 
Teleco of Wilmington offers solutions that use a unique Blended Architecture which allows customers to take advantage of both on-premise and cloud-based systems. To keep employees productive, in touch and accessible, we offer several solutions for businesses of varying sizes with mobile and remote workers. Features include:

• Dynamically pooling and bursting lines, so callers never need to be put on hold
• Call recording that allows you to monitor employee performance, improve training, keep robust customer records, and more
• Automatic call routing to different location when the call volume is high
• Intercom functionality to reach multiple employees scattered throughout the office
• Cloud-based message storage and the ability to re-route calls to cell phones or other locations to keep your business running, even if one of your offices has been shut down