Follow Joey Linkedin Twitter Facebook
Email Joey Email
Financial
Feb 15, 2015

How Communicating With Customers Can Improve Service

Sponsored Content provided by Joey Stone - General Manager and Vice President , Teleco

Top-quality customer service is an important part of a consumer’s journey. Are you providing your employees with the right tools to give the level of service your customers require? Upgrading to a Unified Communications (UC) solution, like Star2Star offered by Teleco, can help organizations improve customer service and support in a basic ways, including:

  • Easily locate the expert needed to answer a customer’s question.

    Often in today’s customer service environment, a subject matter expert is required to resolve a problem. UC can help service center agents quickly connect their customers with these experts as needed – regardless of the expert’s location. This will enhance satisfaction by eliminating customer callbacks. Using presence technology, for example, agents can easily see whether an expert is available online to respond to an instant message inquiry. The key benefit is the reduction in time an agent spends helping a customer, leading to the faster resolution of customer concerns.
  •  Agents can always be reached.

    Remote agents have been a part of contact center staff for many years, but UC makes it easier for them to work from any location. For instance, UC tools provide mobile agents with access to videoconferencing and Web collaboration applications, which allow them to see what a customer is calling about and walk them through a solution.
  • Customers will never hear a busy signal.

    Because of UC’s scalability, customers on the phone will not get stuck on hold or hear a busy signal. At Star2Star, for example, additional lines can be added on the fly using line bursting, which means your customers won’t get a busy signal. This innovative pooling and bursting feature keeps your monthly telephone costs down, while ensuring there are always enough lines available, no matter how busy things get.
 If improving customer service is one of your 2015 Q1 goals, now is the time to consider upgrading your communications system to a UC solution like Star2Star. Want more information on Star2Star and how it can enhance customer service and your company’s bottom line? Contact Teleco for a free demo.
 
Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit http://www.teleco-ilm.com Joey is available for free demonstrations and consultations by calling: (910) 791-7000.

Other Posts from Joey Stone

Teleco insightsad 300x250
Ico insights

INSIGHTS

SPONSORS' CONTENT
Untitleddesign14

Efforts Underway to Address Healthcare Workforce Shortages

Jack Watson - University of North Carolina Wilmington, College of Health and Human Services
Headshotrosaliecalarco 1182131047

Beware of Online Holiday Shopping Scams

Cfss headshots parker robert webversion 21422121214

Duke Energy Will Pay You Up to $9,000 to Go Solar with a Battery

Robert Parker - Cape Fear Solar Systems

Trending News

Tech Wilmington: Upcoming Events Calendar

Staff Reports - Feb 12, 2025

Pet Pampering Options Grow

Samantha Kupiainen - Feb 12, 2025

Small Business Spotlight: Bookstore Fans Romantasy Flame

Staff Reports - Feb 12, 2025

Publix Confirms Upcoming Leland Store

Staff Reports - Feb 12, 2025

OPINION: Seeing Green: A Case For Community Collaboration On Parks And Green Space

Luke Waddell - Feb 12, 2025

In The Current Issue

Soundoff: Chamber Plays A Pivotal Role In Health Care Workforce Effort

"The decision to engage with partners in the New Hanover Healthcare Career Partnership is not only an opportunity but also a strategic imper...


Locals Team Up To Offer Unique Treats

Local shops, from ice cream shops to distilleries, are teaming up to collaborate on flavors for seasonal menus and treats....


Schools Aim To Grow Apprenticeships

Apprenticeships have been gaining traction at local community colleges....

Book On Business

The 2024 WilmingtonBiz: Book on Business is an annual publication showcasing the Wilmington region as a center of business.

Order Your Copy Today!


Galleries

Videos

2024 Power Breakfast: The Next Season