With the unified communication (UC) market projected to grow upwards of $16.9 billion by 2018, the number of vendors entering the UC game is skyrocketing. With so many providers vying for your business, finding the right provider for the unique needs of you can be a real challenge.
You need a vendor that has the industry experience and know-how to take your customer’s business to the next level, but how do you choose the right UC vendor? Consider the following:
1. Commitment to Industry Standards and Innovation: You need a vendor that not only is committed to industry standards, but also offers superior technology to keep you ahead of the curve.
Joey Stone is currently the General Manager and Vice President of family owned and operated Teleco. Founded in 1983 as a full service telecommunications service provider, Teleco has partnered with Star2Star Communications to offer the latest in communications technology solutions and the latest Voice over IP technology. Joey and his team work with businesses of all sizes to customize systems for specific requirements from simple phone and voicemail systems to wireless networks and remote capabilities. To learn more about Teleco visit http://www.teleco-ilm.com. Joey is available for free demonstrations and consultations by calling: (910) 791-7000
2. First-Class Support and Reliability: You need a vendor that offers a reliable, high-quality system with automatic monitoring and dedicated 24-hour customer support to quell issues whenever they arise.
3. Consistent User Experience: You need UC solution offers a wide range of features including video conferencing, instant messaging, find me/follow me call forwarding and much more.
4. Disaster Recovery: You need a UC solutions that harnesses the power of the cloud to keep the lines of communication open, even in the event of a disaster. Examples include automatic call forwarding to remote locations and cell phones, voicemail access from email, and the ability to connect two Internet circuits on-site for extra security.
5. Simplicity: You need a UC provider with national footprint to provide all of the lines to an entire nationwide company, instead of acquiring separate phone lines at each location from local providers.